The incoming Trump administration casts an uncertain light on the customer experience gains made in recent years.
In today’s competitive hospitality industry, customer satisfaction is a crucial measure of a company’s success. Club Resorto, ...
Inside Splice’s Beyond Beauty Report: Key Insights on Customer Satisfaction and Loyalty in Nigeria
The Power of Recommendations and Loyalty Programs One of the key takeaways from Splice’s survey is that word of mouth remains a powerful driver in Nigeria’s beauty industry. The data shows that 7 out ...
J.D. Power researchers say overall, consumer satisfaction is up over last year. This is thanks to improvements in new-vehicle ...
The rise in citizen satisfaction with government services from 2023 to 2024 is part of the largest four-year gain — 9.9% — in ...
KPUB received the Public Power Customer Satisfaction Award at the silver level for the second consecutive year, recognizing ...
We’ll explore why NPS is often misaligned with B2B needs and why B2B organizations need to look beyond NPS for a deeper ...
Recently, I read Amp It Up by former ServiceNow CEO Frank Slootman, who presents a powerful case for building a ...
Venture capital firm Accel, an early backer of Swiggy, said the food and grocery delivery company’s growth had been ...
Porsche maintained the top spot among premium brands with a satisfaction score of 851, followed by Infiniti (840) and Jaguar ...
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Finding the Sigma Level of Customer ComplaintsFewer companies, however, have extended Six Sigma from a manufacturing application to manage customer satisfaction or ...
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