The incoming Trump administration casts an uncertain light on the customer experience gains made in recent years.

The rise in citizen satisfaction with government services from 2023 to 2024 is part of the largest four-year gain — 9.9% — in ...

By actively engaging with customer feedback, businesses can identify areas where automation can streamline processes, making ...

We’ll explore why NPS is often misaligned with B2B needs and why B2B organizations need to look beyond NPS for a deeper ...

The annual J.D. Power survey found last fall's rise in rates put the mortgage industry in a transition period that affected satisfaction, but that has rebounded as of late.

Fewer companies, however, have extended Six Sigma from a manufacturing application to manage customer satisfaction or ...

Organizational success starts with being able to measure the right customer experience (CX) metrics. Identifying where and ...

J.D. Power researchers say overall, consumer satisfaction is up over last year. This is thanks to improvements in new-vehicle ...

The Kerrville Public Utility Board has been honored with multiple awards from the American Public Power Association during ...

CHEYENNE – The Wyoming Department of Transportation is conducting its biannual Customer Satisfaction Survey and wants to hear from you. The survey asks questions about residents’ experiences with ...

Venture capital firm Accel, an early backer of Swiggy, said the food and grocery delivery company’s growth had been ...